Maintenance Contracts

IT Equipment Maintenance Contracts

If you are a value added reseller, servicing your IT equipment install base is now easier with maintenance contracts from Arrow Value Recovery.

Your clients count on you for cost-effective IT solutions that keep their businesses running efficiently. Now provide even more value after the sale with a hardware maintenance contract. Adding IT equipment maintenance contracts will further develop relationships with your customers and lead to repeat business.

We have established a network of the industry’s best third-party maintenance organizations that specialize in maintenance of refurbished hardware. Maintenance contracts simplify IT asset management for you or your client via the refurbished enterprise equipment maintenance portal. This intuitive web-based tool is a single source for post-warranty support on dozens of hardware platforms, including Cisco, Dell, EMC, HP, IBM, SUN (and many more).

And to make it even easier for you to focus on your core business, the Arrow customer service team handles all contract administration details and service delivery management.

SERVICE OFFERINGS

Arrow will source and manage the maintenance plan that best meets your product and business needs.

From 24/7 field response to depot service, users can choose the service and support solution that works best for them. Service offerings include:

  • Online dispatch service 24 × 7 × 365
  • On-site next-business-day response
  • On-site four-hour response
  • On-site 7 × 24 × 4
  • Advanced exchange depot service
  • Various depot service plans
  • Custom service plans

KEY BENEFITS

  • Manage all IT support through a single portal
  • Place a service call
  • Request a quote
  • Consolidate service contracts
  • Track warranty and IT equipment information online
  • Simplify contract management
  • Streamline procurement
  • Never miss renewal dates
  • Manage your budget

Increase your range of value-added products and services with service contracts from Arrow.

To learn more, contact our maintenance contracts group at arrowpreowned@arrow.com.

Maintenance Portal

Log in to your account to request service, check ticket status, manage your contracts, look up service call history, and more.

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The portal enables clients to view all contracts, open tickets, escalate calls, look up service call history, export contracts, request maintenance quotes, and much more. For more information on setting up your own maintenance contract, contact us.